Tawanduan Australia FAQ

We'll try to answer some of your questions.

How can I buy your product?

You can purchase our products from our online shop.

Do you ship internationally?

Currently we only ship within Australia

What payment methods are accepted?

We accept major credit cards such as Mastercard, Visacard etc.

What should I do if my product arrives damaged or is not what I ordered?

Please contact us within seven days for a refund. Please read our Returns and Refund Policy.

How are shipping costs calculated?

Shipping costs are calculated at checkout based on current Australia Post parcel rates.

Wrong Product Shipped?

We will arrange for a replacement according to our Returns and Refund Policy.

How long do refunds take?

Approved refunds will be processed within 7 days on receipt of goods from buyer.

How long will it take before I receive my products?

Processing and handling takes 1-2 business days. Shipping and delivery takes between 3-7 business days.

I have sensitive skin. Will this product cause a reaction?

Our products use natural ingredients which are beneficial to the skin. If you are allergic to any of the ingredients in our products, this may cause a reaction. This of course, applies to any product you may be using. Very few customers have complained of any adverse or allergic reaction from our herbal cream bars. We recommend you check the ingredients contained within our product which is clearly marked on the box before use.

Isn't it just an ordinary bar of soap?

Although our products look like a bar of soap they are not made as soaps are made. Soaps are usually made from a process known as saponification which entails the use of triglycerides and alkaline solution (often lye or sodium hydroxide). Our products are not made in this way. They are made from compressed herbs to form a briquette which looks like a bar of soap. This is where the similarity ends. They are also used differently.

How long will it take before I see results?

Each person’s condition varies. Depending on the severity of the case will determine how long it will take to see an improvement. However, on average, some improvement should be noticeable in two to three weeks if used correctly and consistantly.

Is this product Australian made?

This product is 100% made in the Kingdom of Thailand.

How long does delivery take?

You should receive your product within 4-9 days after payment has been received.

How can I check the status of my order?

You will receive a tracking code when a purchase order has been dispatched.

Why do you ask for personal information?

We only ask personal information for the purpose of completing a purchase transaction or a subscription for our newsletter made by you using our online shopping cart or subscription form. This information is only shared with third parties neccessary to complete a purchase transaction or subscription you have requested.

How secure is an online transaction?

Online transactions using the https SSL encryption protocol are secure. A lock will be displayed in our website URL in your website browser. A URL having https SSL encryption and valid security certificate are secure. We use https SSL encryption protocol for our online transactions. Do not enter any personal or sensitive details in any online form that does not use https SSL encryption or does not have a lock in the website URL. These types of websites are not secure and could put your important data at risk.